Family concierge

The lucky families that get to stay at the Family Concierge at the Paradisus La Esmeralda enjoy an extensive choice of amenities and services, from just hanging out at the supervised Kids Zone and jungle gym to taking part in life-enriching activities as a family. Enjoy an unforgettable vacation with a stay in one of our luxurious Family Concierge rooms. Specially designed to offer superior comfort and greater privacy, our Family Concierge rooms are the perfect setting for the ultimate unique family vacation experience.

• New Water Park for all the family
• Luxurious Family Suites
• Private swimming pool and beach area with concierge service
• Enrichment activities from daily life organized especially for your family
• Complimentary cell phone during the stay for continual contact with our attentive teams of concierges
• Elegant VIP hall with private check-in and check-out taking into account the children. Daily continental breakfast and snacks until 11 PM
• Special amenities for children in the Suites including bathrobes and slippers
• “Bathtime Fun” whirlpool set-up
• Turndown service with milk and cookies
• Personalized mini-bar with drinks and snacks for children
• "Welcome" beach kit for children from Paradisus
• PS2™, XBox 360™ or Wii™ available in the Suite on request
• Heated pool (*)
• Access to the restaurant Olio exclusively for guests of Family Concierge
• Aromatherapy menu for children
• Nespresso coffee machine in the Suite
• Access to all facilities of Paradisus Playa del Carmen

(*) In Season

EXCLUSIVE AREAS

EXCLUSIVE FAMILY CONCIERGE AREAS

The family-friendly Paradisus La Esmeralda offers a selection of private areas reserved for guests staying in our Family Concierge suites. Parents can relax and enjoy their rest while the kids enjoy non-stop entertainment and make themselves a bunch of new friends. Or enjoy some of our exclusive and private Family Concierge facilities together with all the family. The best time for family time at the Family Concierge at Paradisus La Esmeralda.
- Access to the Family Concierge private heated pool for all the family with a swim-up bar and Bali beds
- Private beach area with a beach concierge service for everything you might need
- Elegant multi-level Family Concierge lounge with air conditioning and sensory harmony for private check-in and check-out, library, Wi-Fi, daily continental breakfast buffet, all-day coffee and drinks, international press and drinks and aperitifs in the afternoon
- Luxurious Family Suites with a select range of extra services and facilities specially designed for families
- Access to the restaurant Olio exclusively for guests staying at Family Concierge.
- Access to the YHI Spa water ritual facilities
- Exclusive massage area for Family Concierge guests (*)
- Private Family Concierge fitness facilities
- Private Family Concierge meeting room (*)
(*) With additional charge

Exclusive Concierge

EXCLUSIVE FAMILY CONCIERGE SERVICES

The Family Concierge at Paradisus La Esmeralda provides luxury amenities and superior personalized service, many of them especially designed to thrill the kids and ensure family memories that will last for the rest of your lives. From a personal Family Concierge butler to take care of you at all times to a wide variety of services designed to ensure comfort and make you feel at home. Comfort and luxury at the Paradisus La Esmeralda.